Responsibilities

• Deliver an exceptional customer experience via email, chat, and phone, ensuring every interaction creates a memorable moment.
• Assist B2B customers in resolving issues related to scheduling, communications, registration, and reporting.
• Act as a trusted advisor, providing coaching and support to help customers maximize their use of our platform.
• Identify and escalate complex technical issues to the appropriate team for resolution.
• Gather feedback from customers to help improve our services and offerings.
• Maintain thorough documentation of customer interactions and solutions provided.
• Participate in ongoing training and professional development to enhance customer service skills and product knowledge.

Requirements

• Proven experience in a customer support role, preferably in a technical environment.
• Excellent communication skills, both written and verbal, with a knack for explaining complex concepts in simple terms.
• Strong problem-solving abilities and a customer-first mindset.
• Familiarity with CRM systems and customer support tools.
• Ability to work independently and manage time effectively in a remote setting.
• A passion for sports and understanding of the youth sports landscape is a plus.

Benefits

• Competitive salary and benefits package.
• Flexible work hours and remote work options to promote work-life balance.
• Opportunity to work in a dynamic and supportive team environment.
• Access to professional development and training opportunities.
• Engagement in company culture that values teamwork, innovation, and customer satisfaction.
• Regular team-building activities and virtual events.