About The Role

Worldly is on the lookout for a dedicated Customer Success Associate to join our APAC Customer Success team. This remote position offers a unique opportunity to contribute to our mission of transforming business practices through sustainability. You will play a pivotal role in managing customer data operations, delivering customer programs, providing training, and offering ongoing platform support.

Responsibilities

• Manage and verify the accuracy of customer supplier lists.
• Assist in the delivery of customer programs and ensure alignment with sustainability goals.
• Provide training and support to customers for effective use of the platform.
• Analyze customer data to identify trends and insights that drive value.
• Collaborate with cross-functional teams to enhance customer experience and satisfaction.
• Act as a point of contact for customer inquiries, resolving issues in a timely and professional manner.
• Support the development of resources and tools to improve customer engagement and retention.

Requirements

• Bachelor's degree in Business, Sustainability, Environmental Science or a related field.
• Prior experience in customer success, support, or account management.
• Strong analytical skills with a keen eye for detail in data management.
• Excellent communication and interpersonal skills, capable of building rapport with a diverse clientele.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
• Familiarity with sustainability practices and ESG frameworks is a plus.
• Proficiency in using customer relationship management (CRM) software and data analysis tools.

Benefits

• Competitive salary and performance-based bonuses.
• Flexible working hours and remote work opportunities across APAC.
• Comprehensive health and wellness benefits.
• Professional development and training programs.
• A collaborative and inclusive work environment aligned with social and environmental responsibility.
• The opportunity to make a meaningful impact on sustainability initiatives globally.