Job Summary

As a Post Sales Automation Engineer, you will play a crucial role in designing, building, and maintaining automation and AI systems that enhance our post-sales support organization. Your mission will be to translate complex business workflows from Zendesk and related customer experience platforms into scalable and intelligent automation solutions. This position is vital for reducing manual effort, improving customer experiences, and allowing our support team to focus on high-value interactions.

Responsibilities

• Design, implement, and maintain automation systems that enhance post-sales support.
• Collaborate with the Support and Success teams, as well as cross-functional stakeholders, to identify areas for automation and efficiency improvements.
• Translate business workflows into effective automation solutions within Zendesk and other customer experience platforms.
• Utilize AI technologies to uncover insights and drive data-informed decision-making.
• Conduct regular assessments of existing systems to identify opportunities for improvement and optimization.
• Stay updated on industry trends and best practices in automation and AI technologies.

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Proven experience in automation engineering or related roles, preferably in customer support environments.
• Strong understanding of Zendesk and similar customer experience platforms.
• Experience with AI technologies and their application in customer support.
• Excellent problem-solving skills and the ability to work collaboratively in a fast-paced environment.
• Strong communication skills and a customer-centric mindset.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance plans.
• Flexible working hours and remote work options.
• Generous paid time off and holiday leave.
• Opportunities for professional development and career advancement.
• A dynamic and inclusive work environment that fosters innovation.