Responsibilities

• Oversee daily operations of the mall to ensure a high standard of service and customer satisfaction.
• Develop and implement operational strategies to improve efficiency and reduce costs.
• Coordinate with various departments, including security, maintenance, and customer service, to ensure smooth operations.
• Monitor and analyze performance metrics to identify areas for improvement.
• Manage vendor relationships and ensure compliance with contracts and service levels.
• Address customer concerns and feedback to enhance the shopping experience.
• Lead, train, and mentor mall staff to foster a positive work environment.
• Prepare and manage the budget for mall operations, ensuring financial targets are met.
• Plan and execute marketing initiatives to promote mall events and increase foot traffic.

Requirements

• Bachelor's degree in Business Administration, Retail Management, or a related field.
• 3+ years of experience in mall or retail operations management.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficient in financial management and budget planning.
• Ability to analyze data and generate reports to drive decision-making.
• Strong problem-solving skills and the ability to handle difficult situations with professionalism.
• Familiarity with customer service principles and practices.
• Proficient in Microsoft Office Suite and other relevant software.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health and wellness benefits.
• Retirement savings plan with company matching.
• Paid time off and holiday pay.
• Opportunities for professional development and career advancement.
• Dynamic work environment in a thriving retail setting.