Responsibilities

• Lead the end-to-end lifecycle of operational incidents affecting AI infrastructure and data center services.
• Act as the central command point during major incidents, ensuring swift triage and resolution.
• Coordinate cross-team collaboration to manage incidents effectively and minimize service disruptions.
• Communicate incident status updates to stakeholders and maintain transparency throughout the incident management process.
• Drive improvements in operational resilience and incident management best practices across the organization.
• Conduct structured post-incident reviews to identify root causes and implement preventive measures.
• Develop and refine incident response processes, ensuring alignment with industry standards and organizational goals.
• Provide mentorship and guidance to junior incident responders, fostering a culture of continuous improvement.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• 5+ years of experience in incident management, preferably within high-availability infrastructure environments.
• Strong understanding of cloud computing, networking, and data center operations.
• Exceptional problem-solving skills and the ability to think critically under pressure.
• Excellent communication skills with the ability to convey complex technical information clearly.
• Proven track record of leading incident response efforts in a fast-paced environment.
• Certifications in ITIL, PMP, or similar frameworks are a plus.
• Ability to work effectively with cross-functional teams and foster a collaborative work environment.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance packages.
• Generous paid time off and flexible work arrangements.
• Opportunities for professional development and growth within the company.
• Access to cutting-edge technology and tools in the AI cloud sector.
• Supportive and inclusive company culture that values diversity.
• Work in a dynamic environment focused on innovation and excellence.