Responsibilities

• Lead onboarding projects for mid-market customers, ensuring smooth transitions from contract signing to account management.
• Act as the strategic lead throughout the onboarding process, coordinating with various cross-functional teams including Onboarding, Account Management, Sales, Product, and Support.
• Develop and maintain project plans, timelines, and reports to track the progress of onboarding initiatives.
• Identify risks and challenges during the onboarding process and proactively implement solutions to mitigate them.
• Provide training and support to customers, ensuring they fully understand and can utilize the Cloudbeds platform effectively.
• Gather feedback from customers to improve the onboarding experience and collaborate with product teams to enhance features based on user needs.
• Monitor key performance metrics to assess the success of onboarding strategies and implement improvements as needed.

Requirements

• Bachelor's degree in Business, Project Management, or a related field.
• Proven experience in project management, particularly within software onboarding or customer success roles.
• Exceptional communication and interpersonal skills, with the ability to work effectively across different teams and with diverse customers.
• Strong problem-solving abilities and a proactive mindset to manage challenges and customer expectations.
• Familiarity with project management tools and methodologies.
• Experience in the hospitality industry is a plus, particularly with software solutions.
• Ability to work independently in a fully remote environment while managing multiple projects simultaneously.

Benefits

• Competitive salary and performance-based incentives.
• Flexible working hours and a fully remote work environment.
• Comprehensive health benefits including medical, dental, and vision coverage.
• Professional development opportunities to advance your career.
• A vibrant and inclusive company culture that encourages innovation and teamwork.
• Access to a wealth of resources, tools, and training to help you excel in your role.
• Join a global team of innovators dedicated to transforming the hospitality industry.