Responsibilities

• Assist customers who require roadside assistance, providing real-time solutions and support.
• Handle incoming customer calls and initiate outbound calls to customers, service providers, and other personnel.
• Ensure the safety of customers by following established protocols and procedures.
• Maintain professionalism and care while managing all customer interactions.
• Meet quality-related metrics and goals consistently.
• Demonstrate a positive attitude and strong teamwork in a dynamic environment.
• Utilize critical thinking skills to assess situations and provide effective solutions.

Requirements

• Fluency in both French and English is mandatory.
• Strong communication skills, both verbal and written.
• A dependable team player who can work collaboratively and independently.
• Ability to work in a fast-paced environment while maintaining calm under pressure.
• Prior customer service experience is preferred.
• Flexibility to work part-time hours, which may include evenings and weekends.
• Strong problem-solving skills and the ability to think critically.

Benefits

• Flexible part-time work schedule, ideal for those with existing commitments.
• Opportunity to make a positive impact on customers' experiences during challenging situations.
• Work remotely from the comfort of your home.
• Comprehensive training and ongoing support to ensure your success.
• Competitive pay structure.
• Potential for growth within the company for high-performing team members.