Responsibilities

• Manage urgent air travel arrangements outside of business hours for shipboard officers, crew members, guest entertainers, vendors, contractors, and shoreside employees, particularly in cases of unforeseen disruptions.
• Provide outstanding customer service to cruise guests facing travel plan disruptions or requiring immediate flight assistance to embark on their cruise or return home post-cruise.
• Oversee hotel and ground transportation arrangements for shipboard personnel and entertainers, ensuring efficient communication and coordination of travel logistics.
• Collaborate with various departments to ensure a seamless travel experience for all parties involved.
• Utilize travel management systems effectively to track and manage reservations and changes.

Requirements

• High school diploma or equivalent; further education in hospitality or travel management is a plus.
• Proven experience in customer service, preferably in the travel industry.
• Excellent communication and interpersonal skills with a strong ability to resolve issues promptly.
• Ability to work independently and make quick decisions under pressure.
• Familiarity with travel booking systems and processes is an advantage.
• Availability to work flexible hours, including evenings and weekends as needed.

Benefits

• Competitive salary with performance-based incentives.
• Work-from-home flexibility, allowing for a better work-life balance.
• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off and holiday pay.
• Opportunities for professional development and career advancement within the company.
• Access to exclusive travel discounts and perks for employees.