Responsibilities

• Provide exceptional customer support for a leading airline, assisting clients with inquiries, reservations, and travel-related issues.
• Utilize airline reservation software to process bookings, changes, and cancellations effectively.
• Resolve customer complaints with a focus on delivering solutions that enhance the customer experience.
• Maintain accurate records of customer interactions and transactions in the system.
• Collaborate with team members to share knowledge and improve service delivery.
• Stay updated on airline policies, procedures, and industry trends to provide accurate information to customers.
• Work independently in a remote setting, ensuring productivity and adherence to company guidelines.

Requirements

• Fluent in English (C1 level or higher) with excellent communication skills.
• Previous experience in customer service, particularly in the airline or hospitality industry, is preferred.
• Familiarity with airline reservation systems is a significant advantage.
• Strong problem-solving abilities and attention to detail.
• Ability to manage time efficiently and work independently while meeting deadlines.
• Strong orientation towards customer care and satisfaction.
• Availability to work flexible hours as required to support customers across different time zones.

Benefits

• Work from the comfort of your home in Sofia or Varna.
• Opportunity to be part of a dynamic global team and represent a leading airline.
• Competitive salary and benefits package.
• Professional development opportunities to enhance your skills and career growth in the airline and travel industry.
• Access to innovative tools and technologies to support your work.
• Work in an inclusive and diverse environment that values your contributions.