Responsibilities

• Lead the development and implementation of AI and automation frameworks within the CX Operations team.
• Collaborate with CX leadership and cross-functional partners to identify opportunities for automation and AI enhancements.
• Manage the complete project lifecycle from planning and design to delivery and evaluation.
• Analyze data and customer feedback to continuously improve processes and strategies.
• Ensure compliance with global employment regulations while delivering innovative solutions.
• Mentor and guide team members on best practices in AI and automation.
• Stay updated on industry trends and technologies to maintain a competitive edge.

Requirements

• Bachelor's degree in a relevant field; advanced degrees or certifications in AI, automation, or technical project management are a plus.
• Proven experience in leading AI and automation projects, preferably in a customer experience or technical support environment.
• Strong analytical skills with the ability to translate complex data into actionable insights.
• Exceptional communication and interpersonal skills to effectively collaborate with diverse teams.
• Demonstrated ability to manage multiple projects and deliver results in a dynamic, fast-paced environment.
• Familiarity with global employment laws and compliance standards is an advantage.
• Passion for technology and innovation, with a proactive approach to problem-solving.

Benefits

• Fully remote work flexibility, allowing you to work from anywhere in the EMEA region.
• Competitive salary and performance-based bonuses.
• Comprehensive health and wellness benefits to support your overall well-being.
• Opportunities for professional growth and development within a forward-thinking organization.
• A collaborative and inclusive company culture that values diversity and innovation.
• Access to cutting-edge tools and technologies to enhance your work experience.
• Employee engagement initiatives and team-building activities to foster a sense of community.