Responsibilities

• Engage with customers in both Japanese and English, providing exceptional service and support.
• Resolve complex customer inquiries and disputes, ensuring a positive experience for both buyers and sellers.
• Manage and process complaints efficiently while maintaining a high standard of customer satisfaction.
• Collaborate with internal teams to ensure all customer feedback is communicated and addressed effectively.
• Assist in curating auction listings by providing insights into customer preferences and trends.
• Document all customer interactions accurately in the system to maintain clear communication records.
• Contribute to team goals by sharing best practices and suggesting improvements to service processes.

Requirements

• Fluency in both Japanese and English, with excellent verbal and written communication skills.
• Previous experience in customer service or a related field is highly desirable.
• Strong problem-solving skills and the ability to remain calm under pressure.
• Proficiency in using customer relationship management (CRM) tools and other relevant software.
• Ability to work independently and as part of a team in a fast-paced environment.
• Flexibility to adapt to changing customer needs and business requirements.

Benefits

• Competitive salary and benefits package.
• Opportunity to work in a dynamic, diverse, and inclusive team atmosphere.
• Flexible working hours and the option for remote work.
• Access to unique company events and networking opportunities.
• Professional development and training programs to enhance your skills.
• Join a company that values innovation, creativity, and customer satisfaction.