Responsibilities

• Onboard new clients and assist them in understanding our services.
• Conduct initial Know Your Business (KYB) and Know Your Customer (KYC) checks.
• Review client websites to ensure compliance with our standards.
• Manage transaction searches and process refund requests efficiently.
• Investigate customer disputes and provide timely resolutions.
• Handle payouts and conduct invoicing reconciliation to maintain accurate records.
• Provide first-line support for self-service customers, ensuring their needs are met promptly.
• Identify complex queries and escalate them to the appropriate teams when necessary.
• Build and maintain long-term relationships with customers to enhance their experience.

Requirements

• Excellent communication skills in English, both written and verbal.
• Strong problem-solving abilities and a customer-oriented mindset.
• Ability to work independently and as part of a team in a remote setting.
• A keen willingness to learn and adapt in a fast-paced environment.
• Previous experience in customer support is a plus but not mandatory.
• Familiarity with payment systems or SaaS solutions is an advantage.

Benefits

• Competitive salary with opportunities for growth and advancement.
• Flexible working hours and a remote work environment.
• Access to ongoing training and professional development resources.
• Join a supportive and innovative team with a focus on employee well-being.
• Engage in a vibrant company culture that values collaboration and creativity.
• Work on exciting projects that impact thousands of users globally.