Responsibilities

• Handle incoming travel requests efficiently via phone, email, and other channels.
• Act as the primary point of contact for business customers, providing expert travel consultation.
• Offer detailed travel information and actively promote related products and services.
• Work independently on assigned requests while demonstrating initiative in providing assistance.
• Collaborate with team members to ensure effective daily operations and support.
• Respond to team inquiries, offering guidance on policies and procedures.
• Participate in project teams focused on operational improvements.
• Coach and mentor junior travel consultants in the absence of the team lead.

Requirements

• Proven experience in the travel industry, with a strong understanding of various travel services and products.
• Excellent communication skills, both written and verbal, with the ability to engage with clients effectively.
• Strong organizational skills and attention to detail to manage multiple requests simultaneously.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficiency in travel management software and booking tools.
• Fluency in English; knowledge of additional languages is a plus.
• A proactive approach to problem-solving and customer service.

Benefits

• Competitive salary with performance-based incentives.
• Flexible remote working environment, allowing for a positive work-life balance.
• Comprehensive health benefits and wellness programs.
• Opportunities for professional development and career growth.
• Access to exclusive travel discounts and perks.
• Collaborative and supportive team culture focused on employee engagement.
• Regular team-building activities and company celebrations.