Responsibilities

• Lead and manage the Technical Customer Support team, ensuring high-quality service delivery and customer satisfaction.
• Act as the primary point of contact for escalated customer issues, providing timely resolutions and updates.
• Develop and implement support processes and best practices to enhance team performance and efficiency.
• Monitor team performance metrics, providing coaching and training to team members as needed.
• Collaborate with cross-functional teams, including engineering and product development, to provide customer feedback and improve product offerings.
• Conduct regular team meetings to discuss challenges, celebrate successes, and align on goals.
• Stay updated on industry trends and technologies to ensure the team is equipped with the necessary knowledge and skills.

Requirements

• Proven experience in a technical support role, preferably in an AI or technology-driven environment.
• Previous leadership or team management experience is highly desirable.
• Strong problem-solving skills and the ability to think critically under pressure.
• Excellent communication skills, both verbal and written, with a customer-centric approach.
• Ability to work collaboratively within a team and foster a positive work culture.
• Familiarity with support tools and ticketing systems.
• Willingness to work in a fast-paced, evolving environment.

Benefits

• Competitive salary and performance-based bonuses.
• Flexible work hours and the option to work remotely.
• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off and holiday schedule.
• Opportunities for professional development and continuous learning.
• Dynamic and collaborative work environment with a focus on innovation.
• Access to cutting-edge technology and tools.