Responsibilities

• Provide exceptional customer support to both sellers and buyers through various communication channels including email, chat, and phone.
• Resolve customer inquiries, complaints, and disputes effectively and efficiently.
• Identify opportunities to enhance the customer experience and contribute to continuous improvement initiatives.
• Work collaboratively with team members to meet departmental goals and objectives.
• Maintain an up-to-date knowledge of our products and services to effectively assist customers.
• Document customer interactions accurately and maintain records in our customer relationship management system.

Requirements

• Fluency in both German and English is essential; additional languages are a plus.
• Previous experience in customer service or a similar role is preferred.
• Strong problem-solving skills and the ability to think critically under pressure.
• Excellent communication skills, both written and verbal.
• Ability to work independently as well as part of a team in a fast-paced environment.
• Proficient in using computer systems and software; experience with CRM tools is an advantage.

Benefits

• Competitive salary with performance-based incentives.
• Opportunity to work in a dynamic and innovative company with a diverse team.
• Flexible working hours to promote a healthy work-life balance.
• Access to training and development programs to enhance your skills.
• Possibility of contract extension based on performance and business needs.
• Join a mission-driven team focused on delivering exceptional value to customers.