Key Responsibilities

• Lead the development and execution of the global Client Experience & Onboarding strategy to ensure seamless onboarding and transition of Biotech clients.
• Establish and govern performance metrics, ensuring accountability for authorization conversion, startup execution quality, and overall client satisfaction.
• Collaborate with senior commercial and delivery leaders to drive profitable growth, influencing a $2B+ annual authorization pipeline.
• Manage a team of Associate Directors, focusing on performance, capability development, and succession planning to enhance team effectiveness.
• Monitor industry trends and adapt strategies to ensure competitive advantage in the Biotech sector.
• Engage with clients to understand their needs, facilitating effective communication and feedback loops throughout the onboarding process.
• Drive initiatives that improve startup quality and cost-to-serve, optimizing operational efficiency within Biotech operations.

Requirements

• Proven experience in a senior leadership role within the Biotech or pharmaceutical industry, with a focus on client experience and onboarding.
• Strong understanding of Biotech operations, along with a track record of successfully managing complex projects and cross-functional teams.
• Exceptional leadership skills, with the ability to inspire and develop teams to achieve high performance.
• Excellent analytical and problem-solving abilities, capable of leveraging data to drive decisions and improve client outcomes.
• Outstanding communication and interpersonal skills, with a strong focus on client engagement and relationship management.
• Advanced degree in a relevant field is preferred.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health and wellness benefits, including medical, dental, and vision insurance.
• Retirement savings plan with company match to help you plan for your future.
• Generous paid time off and holiday schedule to promote work-life balance.
• Opportunities for professional development and career advancement within the company.
• Collaborative and innovative work environment that values diversity and inclusion.