Responsibilities

• Handle 60 to 90 incoming calls daily, ensuring prompt and accurate assistance.
• Ask relevant questions and listen attentively to identify client needs and concerns.
• Document interactions and maintain detailed records of customer inquiries.
• Collaborate with team members to resolve issues efficiently.
• Provide feedback on processes to improve customer experience and operational efficiency.
• Participate in training sessions and actively engage in continuous learning opportunities.
• Assist in meeting departmental goals and objectives through effective communication and problem-solving.

Requirements

• High school diploma or equivalent; Associate’s or Bachelor’s degree preferred.
• Proven experience in customer service or call center environment.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving abilities.
• Ability to work effectively in a fast-paced environment.
• Proficient in using computers and relevant software applications.
• Flexibility to work various shifts within the operational hours of 7:00 am - 5:30 pm CST.
• Willingness to work overtime when necessary.

Benefits

• Comprehensive health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Generous paid time off policy.
• Opportunities for professional development and career advancement.
• Access to wellness programs and employee assistance resources.
• Flexible work environment with remote options.