Responsibilities

• Develop and maintain strong, strategic relationships with customers, ensuring successful onboarding and adoption of the Upwind platform.
• Act as the primary point of contact for technical deployments, guiding customers through the process.
• Lead roadmap discussions, aligning customer needs with Upwind's product capabilities.
• Provide hands-on support and troubleshooting to enhance customer satisfaction and engagement.
• Identify opportunities for customers to leverage the platform more effectively, driving long-term value.
• Educate customers on best practices for cloud security and risk management.
• Collaborate with cross-functional teams including sales, product, and engineering to ensure seamless customer experiences.
• Monitor customer health metrics and proactively address any issues or concerns.

Requirements

• Bachelor's degree in a relevant field or equivalent experience.
• Proven experience in a customer-facing technical role, preferably in cloud security or related technologies.
• Strong understanding of cloud computing, security frameworks, and risk management.
• Excellent communication and interpersonal skills, with a focus on customer engagement.
• Ability to analyze complex technical problems and provide effective solutions.
• Experience with project management and leading technical discussions.
• Self-motivated with a strong desire to learn and grow in the cloud security domain.

Benefits

• Competitive salary and performance-based bonuses.
• Flexible remote work environment, allowing for a healthy work-life balance.
• Comprehensive health, dental, and vision insurance plans.
• Professional development opportunities, including training and certifications.
• Collaborative company culture that encourages innovation and creativity.
• Access to cutting-edge cloud security technologies and tools.
• Generous vacation policy and paid time off.