Responsibilities

• Develop and maintain strong relationships with a portfolio of SMB restaurant partners.
• Act as a trusted advisor to merchants, providing insights and strategies to enhance their growth and profitability.
• Lead strategic conversations that help partners align their business goals with operational capabilities on the DoorDash platform.
• Identify growth opportunities and operational challenges, crafting tailored solutions that meet the unique needs of each partner.
• Regularly review and adjust account plans to address emerging opportunities and potential risks.
• Monitor partner performance metrics and provide actionable feedback to drive continuous improvement.
• Collaborate with cross-functional teams to ensure a seamless experience for merchants.
• Lead initiatives to enhance partner engagement and retention.

Requirements

• Bachelor's degree in Business, Marketing, or a related field.
• Proven experience in customer success, account management, or a similar role, preferably within the restaurant or hospitality sector.
• Strong analytical skills with the ability to interpret data and translate insights into actionable strategies.
• Exceptional communication and interpersonal skills, with a knack for building relationships and influencing stakeholders.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Self-motivated, with a strong sense of ownership and accountability for results.
• Familiarity with CRM tools and reporting software is a plus.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• 401(k) plan with company match.
• Generous paid time off and holiday policies.
• Opportunities for professional development and career advancement.
• A collaborative and supportive work environment that values innovation and creativity.
• Access to exclusive merchant resources and growth opportunities.