About the Position

As a Technical Customer Support Specialist for Payments and POS Solutions, you will serve as the primary point of contact for merchants and partners. Your role will involve handling inquiries related to card payment terminals, POS systems, and various payment processes. You will be responsible for ensuring a high level of customer satisfaction while providing professional assistance.

Responsibilities

• Manage incoming calls, emails, and tickets in accordance with Service Level Agreement (SLA) requirements.
• Provide phone and written support for card terminals and ATMs.
• Assist with installations, terminal replacements, and activations.
• Analyze and resolve technical and commercial inquiries, addressing troubleshooting, error codes, and connectivity issues.
• Escalate complex cases to the appropriate teams and maintain accurate documentation in the ticketing system.
• Support portal access requests and assist with selected back-office activities.

Requirements

• Proficiency in German (C1 level) and English (B1 level).
• Prior experience in customer service or technical support roles.
• Strong problem-solving skills and the ability to handle technical inquiries effectively.
• Excellent communication skills, both verbal and written.
• Ability to work independently in a remote setting while managing multiple tasks efficiently.

Benefits

• Opportunity to work in a dynamic and innovative environment.
• Flexible remote working arrangements.
• Comprehensive training and ongoing support.
• Competitive salary and performance-based incentives.
• Access to professional development opportunities.