Responsibilities

• Act as an embedded analytics partner to the Customer Success and CS Operations teams.
• Develop and implement post-sales intelligence strategies that enhance customer retention and drive expansion opportunities.
• Analyze customer data to generate insights that support decision-making and optimize customer interactions.
• Create and maintain dashboards and reports to visualize key performance indicators related to customer success.
• Collaborate with cross-functional teams to identify trends and areas for improvement within customer engagement.
• Utilize data analysis tools to provide actionable recommendations for enhancing customer experiences.
• Participate in strategic planning sessions to align customer success initiatives with overall business goals.
• Monitor and evaluate the effectiveness of implemented strategies and adjust as necessary for continuous improvement.

Requirements

• Bachelor's degree in Data Science, Analytics, Business, or a related field.
• Proven experience in data analysis and reporting, preferably within a customer success or sales environment.
• Strong proficiency in data visualization tools such as Tableau, Power BI, or similar.
• Excellent analytical skills with the ability to interpret complex data sets and generate meaningful insights.
• Experience with CRM software and customer engagement platforms.
• Outstanding communication and presentation skills to convey findings to diverse audiences.
• Ability to work collaboratively in a fast-paced, team-oriented environment.
• Familiarity with SQL and other data manipulation technologies is a plus.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance plans.
• Flexible working hours with options for remote work.
• Professional development opportunities and career advancement paths.
• Generous paid time off and holiday policies.
• Access to a wide range of employee wellness programs.
• Collaborative and inclusive company culture that values innovation and teamwork.