About the Role

We are seeking a dedicated Enterprise Customer Success Manager to join our dynamic team. In this role, you will be responsible for managing relationships with our largest and most complex customers, ensuring their success and satisfaction with our Connected Operations™ Cloud platform. You will play a pivotal role in fostering strong partnerships and driving customer engagement, ultimately leading to product adoption and expansion.

Responsibilities

• Develop and maintain strategic relationships with key stakeholders at enterprise-level accounts.
• Guide customers through onboarding and implementation processes to ensure a smooth transition to our platform.
• Provide ongoing support and guidance to help customers achieve their business objectives using our IoT solutions.
• Identify opportunities for upselling and cross-selling additional products and services that meet customer needs.
• Collaborate with internal teams, including Sales, Product, and Support, to address customer challenges and provide effective solutions.
• Monitor customer health metrics and proactively engage with at-risk accounts to mitigate churn.
• Deliver regular business reviews to showcase the value delivered and discuss future goals with customers.
• Act as the voice of the customer internally, advocating for customer needs and feedback.

Requirements

• Bachelor's degree in Business, Management, or a related field.
• 5+ years of experience in customer success, account management, or a related role, preferably in a technology or IoT environment.
• Proven track record of managing enterprise-level accounts and driving customer satisfaction.
• Exceptional communication and interpersonal skills, with the ability to build rapport with diverse stakeholders.
• Strong analytical skills to assess customer performance and identify areas for improvement.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Experience with CRM tools and customer success software.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and flexible work arrangements.
• Professional development opportunities and ongoing training.
• A collaborative and innovative work environment, with a focus on employee well-being.