Responsibilities

• Provide exceptional customer support to bank partners, merchants, and cardholders through effective communication.
• Respond to a high volume of inbound calls regarding electronic payment inquiries and account activities.
• Resolve customer issues promptly while maintaining a high level of professionalism and empathy.
• Document all customer interactions accurately in compliance with company policies.
• Collaborate with internal teams and utilize support tools to ensure timely issue resolution.
• Assist in maintaining a consistent service experience for all customers.
• Stay updated on product knowledge and industry trends to provide informed support.

Requirements

• Fluency in both English and Spanish is required.
• Previous experience in a customer service role, preferably in the financial services industry.
• Strong communication skills, both verbal and written.
• Ability to handle high call volumes and work in a fast-paced environment.
• Proficient in using computer systems and support tools.
• Excellent problem-solving skills and attention to detail.
• High school diploma or equivalent; further education is a plus.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision insurance plans.
• Flexible work hours with a fully remote work option.
• Opportunities for professional growth and advancement within the company.
• Access to ongoing training and development programs.
• Supportive work culture that values diversity and inclusion.
• Employee discounts on various services and products.