Responsibilities

• Provide exceptional customer service to our diverse clientele, including both sellers and buyers.
• Handle complex inquiries and resolve disputes efficiently while maintaining a positive customer experience.
• Engage with customers through various communication channels, ensuring their needs are met promptly.
• Collaborate with team members to share insights and improve our customer service processes.
• Maintain detailed records of customer interactions and transactions for quality assurance and reporting.
• Stay informed about our unique offerings and categories to provide accurate information to customers.
• Adapt to feedback and changes in procedures to enhance customer satisfaction.

Requirements

• Fluency in both Romanian and English, with excellent verbal and written communication skills.
• Proven experience in customer service or a related field, preferably in an online marketplace setting.
• Strong problem-solving skills and the ability to manage challenging situations with professionalism.
• Ability to work independently and as part of a team in a fast-paced environment.
• Familiarity with customer service software and tools is a plus.
• A passion for exceptional customer service and a desire to help others.

Benefits

• Competitive salary and performance-based incentives.
• Opportunity to work in a dynamic and rapidly growing company.
• Access to training and development resources to enhance your skills.
• Flexible working hours and remote work opportunities.
• Engage with a diverse team and contribute to a unique marketplace.
• Potential for contract extension based on performance and business needs.