Responsibilities

• Act as the primary technical point of contact for customers in the APAC region, providing expert guidance on network solutions.
• Diagnose and resolve complex networking issues, ensuring customers receive timely and effective support.
• Work closely with the product and engineering teams to relay customer feedback and influence product improvements.
• Establish and maintain strong relationships with clients to understand their needs and help them leverage Tailscale’s capabilities.
• Lead the recruitment and onboarding of 1–3 Customer Engineers as the team expands, fostering a collaborative and innovative culture.
• Develop and implement best practices for customer engagement and technical support.
• Contribute to the continuous improvement of customer experience by identifying areas for training and resource development.

Requirements

• Bachelor's degree in Computer Science, Engineering, or related field.
• 5+ years of experience in a customer-facing technical support role, preferably in networking or cloud technologies.
• Strong understanding of networking protocols, VPNs, and security best practices.
• Excellent problem-solving skills with the ability to think critically under pressure.
• Proven ability to communicate complex technical concepts to non-technical audiences.
• Experience in building and leading technical teams is highly desirable.
• Fluency in English; proficiency in additional languages spoken in APAC is a plus.

Benefits

• Competitive salary and performance-based bonuses.
• Flexible working hours and remote work options.
• Health and wellness benefits to support your well-being.
• Opportunities for professional development and career advancement.
• Work in a dynamic, inclusive, and innovative environment.
• Be part of a team that is redefining the future of the Internet.