Responsibilities

• Lead and oversee the Customer Education team, driving the strategy for educational content and engagement.
• Develop and implement a coherent educational strategy that aligns with customer needs and internal training requirements.
• Enhance the capabilities of our Academy programs, ensuring they cater to diverse customer profiles, from beginners to seasoned professionals.
• Act as a strategic partner for the Customer Success Management team, ensuring a unified approach to customer education.
• Evaluate and refine educational materials and consulting engagements based on customer feedback and performance metrics.
• Collaborate with cross-functional teams to enhance product enablement and empower sales and marketing teams with effective training resources.
• Monitor industry trends in education and customer engagement to continuously improve our offerings.

Requirements

• Proven experience in a leadership role within customer education, training, or related fields.
• Strong understanding of educational methodologies and the ability to create engaging learning experiences.
• Excellent communication and interpersonal skills, with a focus on building relationships with both customers and internal teams.
• Ability to analyze data and feedback to make informed decisions about educational strategies.
• Experience in the recruitment or talent management sector is highly desirable.
• Demonstrated ability to manage and motivate a team towards achieving common goals.

Benefits

• Competitive salary commensurate with experience.
• Flexible working hours and remote work options.
• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off and holidays to promote work-life balance.
• Opportunities for professional development and career growth.
• A collaborative and inclusive work environment that values innovation and creativity.