Responsibilities

• Act as the primary point of contact for customers in the DACH region, ensuring a seamless onboarding experience.
• Build strong relationships with clients, understanding their needs and providing tailored solutions.
• Monitor customer health metrics and proactively address potential issues to ensure high levels of satisfaction.
• Collaborate with cross-functional teams, including product, sales, and marketing, to enhance customer experiences.
• Provide training and support to customers on our AI products and services.
• Gather and analyze customer feedback to inform product development and improvement.
• Develop and maintain comprehensive documentation of customer interactions and progress.

Requirements

• Fluency in German and English; additional languages are a plus.
• Proven experience in customer success or client management roles, preferably in a tech or SaaS environment.
• Strong understanding of AI technologies and their applications in customer service.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple clients simultaneously.
• Analytical mindset with a focus on problem-solving and delivering results.
• Willingness to travel within the DACH region as needed.

Benefits

• Competitive salary and performance-based bonuses.
• Flexible working hours and the option to work remotely.
• Comprehensive health and wellness benefits.
• Professional development opportunities, including training and workshops.
• A vibrant company culture that fosters innovation and collaboration.
• Access to cutting-edge technology and resources to enhance your work.
• Join a team of passionate experts dedicated to transforming how businesses interact with technology.