Responsibilities

• Provide exceptional customer service in both German and English via email and chat.
• Engage with customers to resolve issues, manage disputes, and handle complaints effectively.
• Collaborate with various teams to ensure a seamless customer experience.
• Maintain a thorough understanding of our marketplace and the unique items we offer.
• Take ownership of customer interactions and drive impactful resolutions.
• Collect feedback and provide insights to improve our customer service processes.

Requirements

• Fluency in German and English, both spoken and written.
• Proven experience in customer service or a related field.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a diverse team.
• Strong problem-solving skills and a customer-focused mindset.
• Openness to change and adaptability in a dynamic environment.
• Passion for delivering exceptional service and a commitment to our mission.

Benefits

• Opportunity to work in a vibrant, innovative, and supportive environment.
• Gain experience in a unique marketplace known for extraordinary items.
• Potential for contract extension based on performance and business needs.
• Flexible working hours to accommodate your schedule.
• Collaborative culture with a strong focus on employee well-being.
• Access to professional development opportunities and training.