Responsibilities

• Act as the primary point of contact for customers in the UK and Ireland, ensuring their needs are met and exceeded.
• Develop strong relationships with clients to understand their requirements and provide tailored solutions.
• Onboard new customers and guide them through the integration of our AI solutions.
• Monitor customer engagement and satisfaction, proactively addressing any concerns or issues that arise.
• Collaborate with cross-functional teams, including product management and engineering, to relay customer feedback and improve our offerings.
• Create and deliver training materials and resources to help customers maximize the value of our products.
• Identify upselling and cross-selling opportunities to enhance customer accounts.
• Maintain detailed records of customer interactions and provide regular updates to management.

Requirements

• Bachelor’s degree in Business, Marketing, or a related field.
• 2+ years of experience in customer success, account management, or a related role.
• Strong communication and interpersonal skills, with a knack for building relationships.
• Proficient in understanding customer needs and translating them into actionable insights.
• Experience in the technology or AI sector is highly preferred.
• Ability to work independently and manage multiple clients simultaneously.
• Proficient in CRM software and customer engagement tools.
• Willingness to travel occasionally within the UK and Ireland as needed.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health and wellness benefits.
• Flexible working hours and remote work options.
• Opportunities for professional development and career growth.
• Access to cutting-edge technology and innovative projects.
• Collaborative and inclusive company culture.
• Generous vacation policy to promote work-life balance.