Responsibilities

• Develop and maintain strong, long-lasting relationships with customers.
• Manage a portfolio of assigned customers, ensuring their needs are met and exceeded.
• Own the customer journey from order request to delivery, coordinating complex multi-sensor tasking operations.
• Act as the primary point of contact for customers, providing guidance and support throughout their experience with our platform.
• Identify and understand customer needs and work to develop tailored solutions that enhance their experience and satisfaction.
• Monitor customer feedback and advocate for improvements based on insights gained.
• Collaborate with cross-functional teams to ensure a seamless customer experience.
• Empower customers to realize the value of our platform by educating them on features and best practices.
• Track customer progress and outcomes, providing regular updates to stakeholders.

Requirements

• Proven experience in a customer success or support role, preferably within the tech or geospatial industry.
• Strong communication and interpersonal skills, with the ability to build rapport with diverse teams and clients.
• Empathetic and proactive approach to understanding and resolving customer issues.
• Ability to analyze customer feedback and data to drive improvements and enhance satisfaction.
• Strong organizational skills with the ability to manage multiple projects and priorities effectively.
• Experience using CRM software and data management tools.
• Willingness to travel occasionally as needed to meet customer requirements.

Benefits

• Competitive salary and performance-based bonuses.
• Flexible working hours and the option to work remotely.
• Comprehensive health, dental, and vision insurance.
• Professional development opportunities and access to training resources.
• Collaborative and inclusive work environment that values innovation.
• Opportunity to make a meaningful impact in the Earth observation sector.