Responsibilities

• Act as the primary technical contact for customers, ensuring seamless communication and relationship building.
• Guide customers in the adoption and operationalization of SASE solutions, helping them to achieve their business and security objectives.
• Work closely with CISOs, Security Architects, and Customer Success Managers to implement best-in-class cloud security solutions.
• Provide real-time support and strategic advice regarding cloud security products and integrations.
• Proactively address customer needs, acting as the first line of defense in resolving technical issues.
• Assist with the accelerated integration of new security technologies into existing operations.
• Ensure customers maximize their return on investment through effective deployment of SASE solutions.

Requirements

• Fluency in Portuguese and English, both written and verbal, is essential.
• Strong technical background with a good understanding of SASE technologies and cloud ecosystems.
• Experience in a technical support or customer success role, preferably in cybersecurity or cloud services.
• Excellent problem-solving skills, with the ability to navigate complex technical issues in challenging environments.
• Strong interpersonal skills and the ability to build relationships across various teams and stakeholders.
• Ability to work independently and manage multiple projects simultaneously.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health and wellness benefits.
• Opportunities for professional growth and development.
• Flexible working hours and a supportive work environment.
• Collaborative team culture focused on innovation and customer success.