Responsibilities

• Serve as the primary point of contact for customers using the Armis Platform, ensuring they derive maximum value from the product.
• Align new use cases to the goals of Chief Information Security Officers (CISOs) to enhance customer satisfaction and retention.
• Identify and communicate growth opportunities by showcasing the latest innovations, capabilities, and product updates to clients.
• Develop and maintain strong relationships with key stakeholders within customer organizations to understand their needs and challenges.
• Conduct regular check-ins and business reviews with customers to assess their progress and address any concerns promptly.
• Collaborate with internal teams, including sales and product development, to relay customer feedback and advocate for client needs.
• Provide training and support to customers, ensuring they are equipped to fully leverage the Armis Platform.

Requirements

• A minimum of 5 years of experience in a customer success or technical support role, preferably within the technology sector.
• Strong understanding of cybersecurity concepts and familiarity with the Armis Platform or similar technologies.
• Excellent communication skills, with the ability to convey complex technical information to non-technical audiences.
• Proven ability to manage multiple customer accounts and prioritize tasks effectively.
• Demonstrated track record of building and maintaining client relationships.
• Strong analytical skills, with the ability to identify opportunities for improvement and growth.
• Experience working in a fast-paced, dynamic environment.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive healthcare benefits, including medical, dental, and vision.
• Generous paid time off policy, promoting work-life balance.
• Opportunities for professional development and continuous learning.
• A supportive and inclusive company culture that values innovation and teamwork.
• Remote work flexibility, allowing you to work from anywhere.