Job Responsibilities

• Provide ongoing support to enrolled students and parents, responding promptly to inquiries and resolving issues throughout the learning journey.
• Serve as a trusted point of contact for families, delivering professional guidance and assistance.
• Monitor student progress and performance, ensuring that they receive the necessary support and resources.
• Address and resolve any concerns or issues that arise, ensuring a positive experience for both students and families.
• Collaborate with educational teams to provide feedback and insights regarding student needs and program effectiveness.
• Assist in onboarding new students and families, providing them with the necessary resources and information.

Requirements

• Fluent in both Mandarin and English, with excellent written and verbal communication skills.
• Previous experience in customer service or a related field, preferably in an education or technology setting.
• Strong problem-solving skills and the ability to work independently in a remote environment.
• Demonstrated ability to build relationships with students and families, providing empathetic and effective support.
• Comfortable using technology and online tools to communicate and support students.
• A passion for education and helping others succeed.

Benefits

• Competitive hourly pay ranging from $20 to $25 plus performance-based commission.
• Targeted annual earnings between $50K and $74K.
• Flexible remote work environment, allowing for a healthy work-life balance.
• Opportunity to contribute to an innovative educational platform that significantly impacts students' lives.
• Access to ongoing professional development and training resources.
• Join a supportive team dedicated to fostering critical thinking and logic skills in children.