Responsibilities

• Engage with customers through various channels to deepen relationships and address their needs.
• Provide empathetic support and actively listen to customer concerns about their pet insurance.
• Investigate issues thoroughly and take appropriate actions to resolve concerns in a timely manner.
• Educate pet owners on the benefits of Trupanion coverage and promote customer loyalty.
• Collaborate with team members to ensure a seamless customer experience.
• Handle customer inquiries and complaints professionally, ensuring a positive resolution.
• Maintain accurate records of customer interactions and outcomes.
• Participate in team meetings and training sessions to enhance skills and knowledge.

Requirements

• High school diploma or equivalent; a degree in a related field is a plus.
• Previous experience in customer service or retention roles, preferably in the insurance or pet industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a proactive approach to customer service.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Familiarity with customer relationship management (CRM) software is an advantage.
• Passion for animal welfare and a desire to make a meaningful impact in pet owners' lives.

Benefits

• Competitive salary with performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and holiday pay.
• Employee discounts on pet insurance and other products.
• Opportunities for career advancement and skill development.
• Supportive and inclusive work environment where team members are valued.
• Pet-friendly workplace, allowing you to bring your furry friends along.