Responsibilities

• Provide exceptional customer support via email and phone, ensuring a high standard of service.
• Assist customers by answering their questions and guiding them through our system.
• Respond to customer inquiries in line with established service level agreements and protocols.
• Handle customer complaints with professionalism and a friendly demeanor.
• Escalate complex or high-priority issues to the relevant internal teams when necessary.
• Conduct research to fill in any gaps in information proactively.
• Collaborate with team members to improve overall customer satisfaction.

Requirements

• Fluency in Swedish and English, both written and spoken.
• Strong communication skills and a friendly, approachable attitude.
• Previous experience in customer support or a related field is an advantage.
• Ability to work independently and manage time effectively in a remote environment.
• Proficient in using customer support software and Microsoft Office Suite.
• Availability to work flexible hours as needed.

Benefits

• Work from the comfort of your home in a flexible part-time role.
• Join a dynamic and supportive team in a multicultural environment.
• Opportunities for professional development and skill enhancement.
• Participate in various training programs aimed at personal growth.
• Enjoy a pragmatic approach to management that values people first.
• Be part of a global leader in Intelligent Support-as-a-Service with clients across diverse industries.