Responsibilities

• Develop and maintain long-term strategic partnerships with Axon's larger clients in the Central region.
• Act as the primary point of contact for assigned customers, ensuring their needs are met and operational goals are achieved.
• Understand customers' workflows and organizational structures to provide tailored best practices and solutions.
• Collaborate with cross-functional teams to relay customer insights, needs, and challenges, influencing internal product roadmaps.
• Conduct regular check-ins with customers to assess satisfaction and identify opportunities for improvement.
• Lead onboarding and training sessions for new customers to ensure effective use of Axon’s products.
• Monitor customer engagement and usage data to proactively address potential issues and enhance user experience.
• Support clients in achieving their operational goals through strategic guidance and resource allocation.

Requirements

• Bachelor’s degree in Business, Marketing, or a related field.
• 5+ years of experience in customer success, account management, or a similar role.
• Proven track record of managing large accounts and driving customer satisfaction.
• Exceptional communication and interpersonal skills, with the ability to build strong relationships with clients.
• Analytical mindset with a focus on problem-solving and strategic thinking.
• Ability to collaborate effectively with cross-functional teams and influence product development.
• Experience in the technology or software industry is a plus.
• Willingness to travel as needed to meet with clients and attend industry events.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and holiday schedule.
• Retirement savings plan with company matching contributions.
• Ongoing professional development and training opportunities.
• Flexible work environment with remote work options available.
• Join a mission-driven organization that values innovation and social impact.