Responsibilities

• Act as the primary point of contact for customers, fostering strong relationships to ensure satisfaction and retention.
• Understand customer needs and align them with our suite of satellite data solutions to maximize value.
• Collaborate with cross-functional teams, including sales, product, and engineering, to address customer inquiries and concerns effectively.
• Conduct regular check-ins with customers, providing insights and guidance on best practices for leveraging our data.
• Identify opportunities for upselling and cross-selling additional services and products to enhance customer experience.
• Gather customer feedback to drive product improvements and enhance service delivery.
• Prepare and deliver presentations on product updates and new features to customers.
• Monitor customer usage metrics and proactively address any issues that may arise.

Requirements

• Bachelor's degree in Business, Marketing, or a related field.
• 3+ years of experience in customer success, account management, or a related role.
• Strong understanding of data-driven solutions and their applications in commercial markets.
• Excellent communication and interpersonal skills, with a proven ability to build rapport.
• Demonstrated problem-solving skills and the ability to think critically under pressure.
• Proficient in using CRM software and other customer management tools.
• Ability to work independently and manage multiple priorities in a remote work environment.

Benefits

• Competitive salary and performance-based bonuses.
• Flexible work hours and a fully remote work environment.
• Comprehensive health benefits including medical, dental, and vision coverage.
• Generous paid time off and holiday policies.
• Professional development opportunities and support for continuous learning.
• A collaborative and inclusive company culture that values diversity.