Responsibilities

• Serve as the trusted strategic advisor and primary point of contact for a portfolio of mid-market and enterprise healthcare customers.
• Build deep executive relationships to understand each organization's clinical and operational goals, positioning our platform as a long-term partner.
• Develop and execute comprehensive, multi-stakeholder account plans aligned with each customer’s business objectives.
• Drive measurable platform adoption, value realization, and long-term partnership growth through strategic account planning.
• Lead high-impact Executive Business Reviews (EBRs) to communicate progress, value delivery, and strategic alignment.
• Collaborate with internal teams to ensure customer needs are met and enhance the overall customer experience.
• Identify potential upsell and cross-sell opportunities to expand the scope of service and engagement with existing clients.
• Monitor customer health metrics and proactively address any issues to ensure satisfaction and retention.

Requirements

• Proven experience as a Customer Success Manager or similar role in the healthcare technology industry.
• Strong understanding of SaaS solutions and their application in healthcare delivery.
• Excellent interpersonal and communication skills, with the ability to engage C-level executives.
• Demonstrated ability to develop strategic relationships and drive customer success initiatives.
• Experience in account management, project management, and customer relationship management software.
• Ability to thrive in a fast-paced, dynamic work environment and manage multiple priorities.
• Bachelor’s degree in business, healthcare management, or a related field is preferred.

Benefits

• Competitive salary with performance-based bonuses.
• Flexible work hours and remote work options to promote work-life balance.
• Comprehensive health insurance, including dental and vision coverage.
• Generous paid time off policy and holidays.
• Professional development opportunities to enhance your skills and career growth.
• Collaborative and innovative work environment focused on empowering healthcare providers.