Responsibilities

• Conduct inbound and outbound calls to up-sell and cross-sell the company's products and services to existing customers.
• Utilize established systems and processes to meet sales targets while providing excellent customer service.
• Follow up on leads generated from the company website and identify sales opportunities from existing client quotes.
• Maintain accurate records of all sales activities and customer interactions.
• Report potential areas for growth in product, service, and education sales to management.
• Address customer claims queries promptly and professionally.

Requirements

• Proven experience in a customer service or sales environment.
• Ability to identify and meet customer needs through effective sales techniques.
• Exceptional oral and written communication skills to engage with customers and internal teams.
• Proficiency in using computer systems and software relevant to sales and customer service.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a remote team.

Benefits

• Flexible work-from-home arrangements.
• Comprehensive training and ongoing support.
• Competitive salary with performance-based incentives.
• Health and wellness benefits.
• Opportunities for career advancement and professional growth.
• A collaborative and inclusive work environment.