Responsibilities

• Own and manage the Customer Insights product area from inception to delivery.
• Develop user-facing experiences that effectively translate raw data into clear, actionable narratives.
• Establish Mural’s perspective on AI-native insights, evolving from static dashboards to proactive, conversational interfaces.
• Build and enrich the canonical usage data layer to support various surfaces such as engagement, growth, and AI.
• Collaborate with cross-functional teams to ensure alignment on product vision and execution.
• Utilize customer feedback to iterate and refine product offerings, enhancing user experience.
• Measure and report on the success of product initiatives and their impact on renewals and expansions.

Requirements

• Bachelor’s degree in a relevant field; advanced degree preferred.
• 5+ years of experience in product management, particularly in data-driven environments.
• Strong understanding of customer insights, data analytics, and user experience design.
• Proficiency in using data visualization tools and methodologies.
• Exceptional communication skills, capable of conveying complex ideas clearly and persuasively.
• Experience working with cross-functional teams and managing stakeholder expectations.
• Proven ability to analyze market trends and customer needs to develop innovative solutions.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and flexible work arrangements.
• Opportunities for professional development and career advancement.
• A dynamic and inclusive workplace culture that values collaboration and innovation.
• Access to cutting-edge tools and technologies to enhance your work.