Responsibilities

• Manage a portfolio of mid-market and enterprise accounts across the EMEA region.
• Drive account renewals and identify opportunities for expansion within existing client relationships.
• Build and nurture multi-threaded relationships with stakeholders across client organizations to foster trust and collaboration.
• Utilize real-time behavioral data to formulate strategies that enhance customer engagement and satisfaction.
• Work closely with cross-functional teams to ensure alignment on client needs and deliver exceptional service.
• Conduct regular performance reviews and maintain accurate forecasts for your account portfolio.
• Act as a commercial voice within the team, representing client interests and advocating for solutions that add value.
• Collaborate with the sales and marketing teams to develop targeted strategies for customer retention and growth.

Requirements

• Bachelor’s degree in Business, Marketing, or a related field.
• Proven experience in account management or sales, preferably in a SaaS or technology environment.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with diverse stakeholders.
• Demonstrated ability to make data-driven decisions and manage complex forecasting processes.
• Self-motivated with a strong sense of ownership over your book of business.
• Ability to thrive in a fast-paced, dynamic environment while maintaining a strong focus on client satisfaction.
• Fluency in English; additional languages are a plus.
• Willingness to travel occasionally, if necessary.

Benefits

• Competitive salary with performance-based bonuses.
• Flexible working arrangements, including remote work opportunities.
• Comprehensive health benefits and wellness programs.
• Professional development opportunities and career advancement.
• A collaborative and inclusive workplace culture with a focus on teamwork.
• Access to cutting-edge tools and resources to support your success.
• Join a dynamic team dedicated to delivering exceptional value to our clients.