Responsibilities

• Educate customers on their insurance needs through effective communication via phone, SMS, and email.
• Answer challenging questions and provide solutions regarding various insurance products.
• Manage inbound leads and assist customers throughout their policy application process.
• Engage with advanced customer cases to ensure their needs are fully met.
• Collaborate with a dynamic marketing and growth team to enhance customer experience and satisfaction.
• Participate in organizational discussions to contribute to the growth and development of the company.

Requirements

• Must be a licensed insurance advisor in Canada.
• Fluency in both English and French is required.
• Strong communication skills with the ability to explain complex concepts clearly.
• Experience in customer service or sales is preferred.
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
• Proficiency in using CRM software and other digital tools.

Benefits

• Competitive salary with performance-based incentives.
• Flexible work schedule allowing for a healthy work-life balance.
• Comprehensive training and ongoing professional development opportunities.
• Join a remote-first, innovative team with a focus on modernizing the insurance industry.
• Opportunity for advancement within a rapidly growing startup.
• A supportive and collaborative work environment that values your contributions.