Responsibilities

• Serve as the primary technical expert for our developer community, assisting users in deploying and scaling Temporal in cloud-native environments.
• Troubleshoot complex infrastructure issues and provide solutions to optimize performance.
• Develop automation solutions to streamline processes and enhance user experience.
• Engage with customers to understand their unique needs and provide tailored assistance.
• Collaborate with internal teams to improve product offerings based on user feedback.
• Stay updated with the latest industry trends and technologies to provide informed support.

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Proven experience in a technical support role, preferably in a cloud-native environment.
• Strong knowledge of distributed systems and infrastructure architecture.
• Proficiency in programming languages such as Go, Python, or Java.
• Experience with container orchestration tools like Kubernetes.
• Excellent problem-solving skills and a passion for tackling technical challenges.
• Strong communication skills and the ability to work collaboratively with technical and non-technical teams.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Flexible working hours and remote work options.
• Professional development opportunities and access to training resources.
• A supportive and inclusive company culture.
• Opportunities to work on cutting-edge technology and innovative projects.