Responsibilities

• Lead and manage a world-class support engineering team to deliver exceptional service to our customers.
• Ensure the team is equipped with the latest knowledge and skills to troubleshoot and resolve technical issues efficiently.
• Foster a customer-centric culture within the team, ensuring that customer satisfaction is always prioritized.
• Collaborate with cross-functional teams to develop strategies that enhance service delivery and improve customer experiences.
• Monitor team performance and provide feedback and coaching to drive continuous improvement.
• Organize and facilitate regular training sessions to keep the team updated on new technologies and best practices.
• Act as an escalation point for complex technical issues and provide timely resolutions.
• Participate in strategic planning sessions to align support initiatives with company goals.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• Proven experience in a managerial role within customer support or technical support environments.
• Strong technical background with expertise in Linux, cloud services, and open-source technologies.
• Excellent problem-solving skills and the ability to think critically under pressure.
• Outstanding communication and interpersonal skills to interact effectively with customers and team members.
• Demonstrated ability to lead and motivate a diverse team in a remote working environment.
• Experience with project management and performance metrics is a plus.

Benefits

• Competitive salary and performance-based bonuses.
• Flexible working hours and remote work opportunities.
• Comprehensive health and wellness benefits for you and your family.
• Generous paid time off policy to promote a healthy work-life balance.
• Access to continuous learning and development resources.
• Opportunities for professional growth and career advancement.
• Work in a dynamic and innovative environment with a global team.