Responsibilities

• Act as a liaison between customers and Instructure, ensuring effective communication and understanding of customer needs.
• Support and manage customer accounts, focusing on those who have implemented Parchment, to ensure their success and satisfaction.
• Develop and maintain strong relationships with clients to encourage account retention and growth.
• Analyze customer feedback and data to identify opportunities for improvements and enhancements in service delivery.
• Collaborate with internal teams to provide timely solutions and support for customer inquiries.
• Help increase the market presence of Instructure by promoting our offerings and services to existing customers.
• Stay informed about industry trends, customer challenges, and best practices to better serve our client base.
• Participate in training sessions and workshops to continuously improve knowledge and skills related to customer success initiatives.

Requirements

• Bachelor’s degree or equivalent experience in a related field.
• 1-3 years of experience in customer success, account management, or related roles, preferably in the education sector.
• Exceptional communication and interpersonal skills, with a passion for customer service.
• Strong organizational skills and the ability to manage multiple priorities effectively.
• Proficient in using CRM software and other customer management tools.
• Ability to work collaboratively in a team-oriented environment.
• Self-motivated with a proactive approach to problem-solving.
• Willingness to adapt to changing circumstances and customer needs in a fast-paced environment.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive benefits package including health, dental, and vision insurance.
• Generous paid time off and flexible work arrangements.
• Opportunities for professional development and career advancement.
• Supportive company culture that values teamwork and innovation.
• Access to cutting-edge tools and resources to aid in customer success efforts.
• Engagement in a mission-driven organization dedicated to enhancing education.