Responsibilities

• Act as the primary technical owner responsible for driving long-term customer success across the Veeam Data Platform.
• Lead customer onboarding, ensuring a smooth transition and adoption of Veeam products.
• Proactively identify potential churn risks and develop strategies to mitigate them.
• Support customers in optimizing their use of Veeam solutions to maximize value and outcomes.
• Engage in regular check-ins with customers to assess satisfaction and address any concerns.
• Identify migration needs and upsell opportunities to enhance customer experiences and company revenues.
• Collaborate with other teams to enhance product offerings based on customer feedback and market trends.
• Develop and deliver technical training and educational materials for customers.

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field.
• 3+ years of experience in a customer-facing technical support or customer success role.
• Solid understanding of Veeam products and data protection solutions.
• Exceptional communication and interpersonal skills to build strong relationships with customers.
• Highly organized with the ability to manage multiple projects and priorities effectively.
• Strong analytical and problem-solving skills to address customer inquiries and challenges.
• Experience in cloud technologies and data security practices is a plus.
• Proficient in English; additional languages are a plus.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health insurance and wellness programs.
• Opportunity for professional growth and development through training and mentorship.
• Flexible working hours and the possibility of remote work.
• A collaborative and supportive work environment with a focus on innovation.
• Access to the latest tools and technologies in the data management sector.
• Annual company retreats and team-building activities.