About the Role

We are seeking a Senior Manager of Revenue Operations and Training to join our dynamic and rapidly growing company. As a key member of our Revenue Operations team, you will play a pivotal role in optimizing our revenue processes to drive efficiency and scale. This position focuses on enhancing our Training Team's capabilities, which is dedicated to customer onboarding and guiding clients through their initial experience with our services.

Responsibilities

• Lead and manage the Training Team to ensure effective customer onboarding (“Activation”) and support during the first 30 days of the customer journey.
• Develop and implement processes and systems that enhance operational efficiency and drive customer success.
• Collaborate with cross-functional teams to align training initiatives with overall revenue goals.
• Analyze performance metrics and provide insights to improve training effectiveness and customer engagement.
• Establish incentives and recognition programs to motivate the Training Team and foster a culture of continuous improvement.
• Provide ongoing coaching and professional development opportunities for team members.
• Stay updated on industry trends and best practices in revenue operations and training.

Requirements

• Bachelor's degree in business, management, or a related field; advanced degree preferred.
• 5+ years of experience in revenue operations, training, or a similar role, preferably in a technology-driven environment.
• Strong understanding of customer onboarding processes and methodologies.
• Proven ability to develop and implement training programs that drive customer success.
• Exceptional analytical skills with a data-driven approach to decision-making.
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders.
• Proficiency in CRM software and training management systems.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Flexible work hours and remote work options.
• Professional development opportunities and ongoing training.
• Opportunity to work with a passionate team dedicated to transforming the dental industry.
• A dynamic and inclusive work environment that values diversity and innovation.