Responsibilities

• Lead the management and optimization of CRM tools and platforms to enhance the performance of the US Commercial organization.
• Collaborate with Commercial leadership to develop and implement strategies that drive operational excellence.
• Oversee the roadmap for commercial technology improvements, ensuring alignment with business goals.
• Work closely with IT and external vendors to implement and maintain effective technology solutions.
• Monitor and analyze performance metrics to identify areas for improvement and implement corrective actions.
• Provide training and support to team members on CRM tools and best practices.
• Facilitate communication and collaboration across various teams to ensure successful project delivery.
• Stay updated on industry trends and advancements in commercial capabilities and technology.

Requirements

• Bachelor's degree in Business, Marketing, or a related field; MBA preferred.
• 5+ years of experience in commercial operations or CRM management, preferably within a fast-paced environment.
• Strong understanding of CRM systems and commercial technology trends.
• Proven experience in project management and strategic planning.
• Excellent analytical skills with the ability to interpret data and make data-driven decisions.
• Exceptional communication and interpersonal skills to collaborate effectively with diverse teams.
• Ability to lead and inspire a team, fostering a culture of performance and accountability.
• Self-motivated with a strong attention to detail and problem-solving abilities.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance plans.
• Generous vacation, paid time off, and paid holidays.
• Retirement savings plan with company matching contributions.
• Opportunities for professional development and career advancement.
• A dynamic and innovative work environment focused on team collaboration and mutual respect.
• Access to cutting-edge tools and resources to enhance performance and productivity.
• Commitment to diversity and inclusion within the workplace.