Responsibilities

• Own the customer journey from onboarding through long-term success and retention.
• Lead customer onboarding and implementation projects, coordinating timelines, stakeholders, and delivery milestones.
• Drive platform adoption and customer value by helping organizations operationalize privacy best practices.
• Build trusted relationships with customer stakeholders, including privacy, security, legal, and executive teams.
• Proactively monitor customer health, identify churn risks early, and drive resolution plans.
• Partner cross-functionally with Solutions Architects, Product, Support, and Sales to improve the customer experience.
• Identify opportunities for upselling and cross-selling additional services to existing customers.
• Conduct regular check-ins with customers to ensure satisfaction and address any concerns.
• Gather customer feedback and communicate insights to the product team to enhance the platform.
• Track and report on customer success metrics to gauge effectiveness and areas for improvement.

Requirements

• Bachelor’s degree in Business, Marketing, or a related field.
• 3+ years of experience in customer success, account management, or a similar role.
• Strong understanding of privacy regulations and best practices.
• Exceptional communication and interpersonal skills, with the ability to build rapport with diverse stakeholders.
• Proven ability to manage multiple projects and priorities effectively.
• Analytical mindset with a focus on driving measurable outcomes.
• Experience working in a tech environment is a plus.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and holiday schedule.
• Professional development opportunities and support for continuous learning.
• Dynamic and inclusive work environment with a focus on employee well-being.
• Flexible working hours and remote work options.