Overview

We are seeking a dedicated and dynamic Assistant Rooms Operations Manager to join our team. In this pivotal role, you will oversee the daily operations of the rooms division, ensuring the highest levels of guest satisfaction and operational excellence.

Responsibilities

• Assist the Rooms Operations Manager in overseeing day-to-day operations of the rooms division, including housekeeping, front office, and maintenance.
• Ensure that high standards of cleanliness and guest service are maintained throughout the property.
• Monitor and evaluate staff performance, providing training and feedback to promote professional growth.
• Handle guest inquiries and complaints efficiently, ensuring a positive experience for all guests.
• Manage scheduling and staffing levels to ensure optimal service during peak periods.
• Collaborate with other departments to ensure smooth operation across all hotel services.
• Assist in managing budgets and financial performance of the rooms division.
• Implement and maintain health and safety standards in all operational areas.

Requirements

• Previous experience in hotel operations or a related field, preferably in a supervisory role.
• Strong leadership skills with the ability to motivate and develop a team.
• Excellent communication and interpersonal skills.
• Proficiency in hotel management software and Microsoft Office Suite.
• Ability to work flexible hours, including evenings, weekends, and holidays as needed.
• Strong problem-solving skills and the ability to handle challenging situations with professionalism.
• A passion for delivering exceptional guest service and creating memorable experiences.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with employer matching.
• Employee discounts on hotel stays and dining.
• Opportunities for career advancement within a global hotel brand.
• Ongoing training and development programs to enhance your skills.
• Supportive work environment that values teamwork and collaboration.